Contact support

Most replies go out within four business hours. The team works Monday to Friday, 9am to 7pm IST — anything that lands outside those hours is queued for the next morning. Billing tickets and bug reports get prioritised over general inquiries because they block the user from doing real work. If you've been waiting more than one business day without acknowledgement, please email support@planmysaas.com directly with your ticket reference — that escalates the thread to founder-level review.

Yes — every paid plan automatically issues a GST-compliant tax invoice after each successful charge. It's emailed to your billing address and stored under Settings → Profile → Billing Profile so you can re-download it any time. If you registered as a business, add your GSTIN there before the next renewal so the invoice splits CGST/SGST or IGST correctly and you can claim input tax credit on your GSTR. Existing invoices can be re-issued with an updated GSTIN — write in with the invoice number and we'll regenerate it within one business day.

Go to Settings → Billing → Manage Plan and click Cancel. Cancellation takes effect at the end of your current billing period — you keep full access (and any remaining credits) until then. After the period ends the workspace drops to the free tier; nothing is deleted. You can re-subscribe later and pick up from where you left off. We don't run retention pop-ups or hidden steps — one click cancels.

Yes, within 7 days of the original charge if the product genuinely didn't work for you. Email billing@planmysaas.com (or use the form above with subject "Billing question") with the reason — "didn't read the docs" still qualifies; we'd rather lose the charge than hold someone unhappy. We can't refund partial-month usage on annual plans, but we can prorate a downgrade for the remaining months on request. Refunds are issued back to the original payment method and typically clear within 5-7 working days.

Use the "Forgot password" link on the login page first — that sends a reset link to your registered email. If the email never arrives or the link expires, write to support@planmysaas.com from the email address on the account, mention the workspace name (or any project name), and we'll verify identity manually. For OAuth-only accounts (signed in via Google), reset the Google account password instead — we don't store a password for those. Account recovery is handled within one business day; we won't ask for OTPs, payment details, or your private key over email.

Tickets and email keep a written record both sides can reference later — most issues touch billing, project data, or account state, and a chat transcript that auto-deletes is the wrong primary channel for those. The team is small enough that fast email is faster than triaging a live queue. If your situation is genuinely time-sensitive (live launch, locked workspace mid-demo) put "URGENT" in the subject line and we'll page someone — that path is real, just not the default.

Send security disclosures to security@planmysaas.com — please don't open a public ticket or post on social. We acknowledge within one business day, run an internal verify, and follow responsible disclosure. The /security/upgrade-mode page documents the boundary for our open-source provider scanner so you can review the code path before reporting. We don't currently run a formal bug bounty, but we credit responsible reporters by name on the changelog if they want public credit.